Terms & Conditions

Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.

About Us:

Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop.

Penglais Campus

Prifysgol Aberystwyth University

Aberystwyth

Ceredigion

SY23 3DX

01970621725

Union.shop@aber.ac.uk

1. Prices

We accept international MasterCard, Visa, Maestro, Delta and Solo. Billing will appear as “Aberystwyth University Students Union". Goods will only be dispatched once payment has cleared.

We trade as: Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop.

All prices on our site are in Pounds Sterling (£).

Delivery pricing is dependent on delivery method, country destination and weight. Please refer to the Delivery section.

VAT is included in the price (unless otherwise stated) and will be charged at 20% and is subject to change without notice. Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop is VAT registered (Vat No. GB 122 2206 33).

2. Returns

To make this process as simple and pain-free as possible, we request that you contact us on union.shop@aber.ac.uk or on +44 1970 621725. Not following this procedure may cause a delay in your refund or exchange. This does not affect your statutory rights.

Refunds and Exchanges

If for some reason you are not happy with your product you can return it to us for a refund or exchange.

In order to qualify for a refund or exchange, you must return your item having kept it in an unused state, complete with packaging and all it's components.

The address for return is:

Returns Department

Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop.

Penglais Campus

Prifysgol Aberystwyth University

Aberystwyth

Ceredigion

SY23 3DX

The refund will be made direct to the credit/charge card originally used to place the order. The refund will be made as soon as the returned item has been received.

You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.

Faulty Products

Our products are packaged to ensure they arrive to you in good condition. However it is possible that goods can be received damaged. If this does occur then please see our Returns Page for details on how to return your item.

Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been received by Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

This does not affect your Statutory Rights.

3. Delivery

You will normally receive two emails from us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case. The 2nd email you get from us is your email receipt and means that your order has been processed; your item(s) are in stock and are being shipped.

We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone (+44 1970 621725) or email and we will try to resolve the issue promptly.

We will not be liable for any loss caused to you by late delivery over the estimated provided.

Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order. We can not deliver to any address without a post code [zip code].

Non Delivery

It is the buyer's responsibility to notify us if the goods have not been received within 28 days of the estimated delivery date or receipt of our invoice. We use surface mail for overseas orders so please allow for this when you order.

If no notification is made within this time period the buyer shall be deemed to have received the goods.

4. Copyright

Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop.

5. Security & Privacy Of Information

Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.

Any personal information provided to or to be collected by Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop is controlled by Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union.

We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of ordering. This data is referred to in this policy as 'personal information'.

When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).

The information collected may also be used to help us provide further services on this site in the future.

We employ other companies and individuals to perform functions on our behalf, (i.e. when fulfilling orders), processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.

We do not sell or share any information about you as an individual user of this site unless you agree to us doing so.

6. Cookies

Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.

Our cookies do not contain any personally identifying information, but they do enable us to provide features such as enabling us to store items in your shopping basket between visits.

Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.

It is not possible to make a purchase unless you have cookies turned on and we recommend that you leave them turned on.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Disabling cookies may result in loss of functionality of the website.

7. Security

When you place orders we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Our security procedures mean that we may occasionally request proof of identity when you contact us before we are able to disclose sensitive information to you.

Be sure to sign off when you have finished using a shared computer.

You do not have to provide Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop with any of the information requested, however your computer will need to accept cookies to enable you to place orders.

8. Complaints

Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours. If you are still not happy with the way your complaint is being handled you should write to:

Complaints Department

Siop Undeb Myfyrwyr Prifysgol Aberystwyth University Students' Union Shop.

Penglais Campus

Prifysgol Aberystwyth University

Aberystwyth

Ceredigion

SY23 3DX

Or call +44 1970621725

9. Tell Us What You Think?

If you have any questions please contact us via union.shop@aber.ac.uk, or by post at the address shown above.