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Please note that when you contact us for advice we will open a confidential case file for you and record your personal information, details of your enquiry and any advice given.

Information collected will be used for statistical purposes only and will not identify you when compiling reports. Your details will be recorded and stored securely in line with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

Personal information will not be shared with anyone outside of the service without your authority, with the exception of the auditors for the purpose of achieving the Advice Quality Standard (AQS). In some cases they may audit your case file as part of this process but any personal data reviewed will remain confidential.

If you do not agree that the details of your case can be recorded and stored by the Advice Service or you do not with your file to be made available to AQS for auditing purposes, please let us know.